Privacy Policy

PRIVACY AND COOKIE POLICY 

Introduction:

When you use our website, we acquire your personal data. Personal data is data that is traced to you as a person. This data is necessary for handling and sending your order, for example your name, the address for delivering the package and an e-mail address for sending the tracking code. Below is a concise overview of who we are, why we save your data, how long we retain it, how you can inspect the data and how you can have it removed.

Contents:

  • Our identity
  • The purpose of processing
  • Retention time
  • Security/protection
  • With whom is your data shared
  • Right to inspection, correction or removal of your personal data.
  • Cookies
  • Newsletter
  • Complaints

Our identity:

JerdaPharma BV
Kievitweg 4
4791 RW Klundert – The Netherlands

Chamber of Commerce number: 58716564

Telephone number: +31 (0)78 6455091

E-mail address:        info@pharmahorse.com

 

The purpose of processing:

If you order something from our web shop, we need your personal data in order to handle your order and to keep you informed about the progress of your order. This data is also necessary for any possible returns.

The data that we gather from you are: e-mail address, name, address (perhaps also a delivery address), IP address, payment details and your telephone number. 

Retention period:

We save your data for 3 years following the purchase of a product. We do this because the shelf life of our products is often 3 years and therefore we must be able to guarantee food safety for the entire 3-year period.

The product ordered has a batch number. That way we always know the destination of the product and when it was sent. This traceability is part of our food safety plan. In other words: if there is a problem with a product you purchased and we want to inform you of this, then we would need to contact you.

Protection:

The protection of your personal data is of utmost importance to us. The entire website operates under a secured connection, which you can recognise by the ‘https’ at the beginning of the web address and the symbol of a padlock in your browser bar. Furthermore, we have concluded a processing agreement with all the external parties that work with us, for example the post-processing company that delivers your order or the payment provider. These agreements define in writing how your data is treated.

JerdaPharma employees routinely attend courses about how to maintain high standards with regard to information. In addition, an independent check is carried out regularly to check whether security is at a high level. JerdaPharma NEVER sells personal data.

 Personal data is shared with:

  • Our logistics service, the company that delivers the order. We work with PostNL.
  • Our payment provider, the company that settles the payment of your order. We work with Icepay.
  • Payment by credit. If you opt to pay later on, then your payment is processed by AfterPay. AfterPay reserves the right to do a credit rating check by an external agency.
  • The government, e.g., the Dutch Food and Consumer Product Safety Authority wants to know to where the products are delivered.

JerdaPharma does not sell your data

Jerdapharma does not sell your data. To no one. All JerdaPharma employees are bound to clear instructions and rules about how to handle personal data properly. In addition, every year we organise courses about how to maintain high standards regarding information.

Right to inspect, correct or change personal data:

It is possible that you might be curious to know which data we save, to check whether this data is correct or you have other reasons for enquiring. It is your right. If necessary, you can also have your data deleted.

 For inspecting, correcting or removing your personal data, please contact info@pharmahorse.com or call +31 (0)78 6455091. We will take care of this free of charge.

Cookies:

JerdaPharma B.V. uses cookies, which are very small text files that are saved in your computer or mobile phone when you use or visit our web shop.
Upon your first visit to our website, we have informed you of this procedure and have asked your consent to place these cookies.

We use three types of cookies:

  • Functional cookies: these are cookies that ensure that our web shop functions normally. An example of this is saving the article in your shopping cart and the settlement of your order process (payment).
  • Analytics cookies: these are cookies that remember how you use our web shop. For example, such a cookie remembers the path you took through our web shop. Subsequently, we can use this data to enhance the user-friendliness of our web shop.
  • Marketing cookies: these are cookies with which we can determine which advertisements meet your interest, which advertisements you have already seen and where you have seen these.

 

You can choose not to have your computer save these cookies; this is possible by means of the browser settings. You will then receive a warning before a cookie is saved. You can also decide to remove cookies, but make sure you do this separately in each device and each browser.

Because cookies are so essential for the normal functioning of our web shop, we cannot guarantee the normal functioning of the web shop if you decide not to accept the cookies.

About your cookie permission

Everything PharmaHorse does is aimed at providing you as a visitor with the best possible information. To this end, we use so-called cookies and pixels. Would you rather not have your data stored through these cookies? Simply click on the 'No thanks' button. 

Magento

This webshop uses Magento cookies. These cookies do not share personal information and are only intended for our webshop to function properly. They allow our webshop to remember which products you have added to your shopping cart or wish list, which language you have selected and whether you are logged in. They also store which products you have recently viewed or compared so you can easily find them again.

  • These cookies are stored for a maximum of one year.
  • Here you can read more about how Magento handles your data. 

Google Analytics

We use the Google Analytics pixel; however, we have rendered the information it analyses completely anonymous. By default, your IP address is anonymised, and we do not share this information with any third parties, including Google. We do not create profiles based on user behaviour for marketing purposes and we do not keep your data on multiple devices.

  • These cookies are stored for a maximum of two years.
  • Here you can read more about how Google handles your data. 

Facebook

This website uses a Facebook Pixel. This tool helps us analyse the website, with which we can improve the Facebook experience of our users. The cookie only stores information such as: which Facebook users visit the website, the pages that these users visit, etc. This pixel also stores the behaviour of users after viewing or clicking on a Facebook advertisement. This allows Facebook to evaluate the effectiveness of the advertisements. Thanks to the pixel we can also show website visitors advertisements on the Facebook platform. The information obtained is anonymous to us and does not provide us with any further information about the identity of you as a user. However, the data are stored by Facebook and processed in such a way that they can be linked to a specific user profile. This means that Facebook can use the data for its own advertising purposes.

  • These cookies are stored for a maximum of one year.
  • Here you can read more about how Facebook handles your data.

Facebook feed

A Facebook feed is included on our website. This feed places cookies. These are used to analyse how our visitors interact with the feed, to display personalised content such as advertisements and to remember the language settings.

  • Here you can read more about how Facebook handles your data.
  • These cookies are stored for a maximum of one year. 

Sooqr

This website uses Sooqr as an internal search engine. This allows you to ask a question or enter a search term in our search box after which suggestions from our website are displayed. These cookies are placed by Sooqr.

  • These cookies are stored for a maximum of two years.
  • Here you can read more about how Sooqr handles your data. 

KiyOh

On our website, we show our customer scores and reviews. This information is maintained by KiyOh and via their system (embed). KiyOh stores information when you write a review about our company or webshop. On Khiyoh.nl we also collect the information you include in your reviews. This information is not shared with third parties.

  • Lees hier meer over hoe KiyOh omgaat met uw data. 

Opting out and changing your preferences

Would you rather not have your data stored through these cookies? Simply click on the 'No thanks' button. The site will remain fully functional. Do you regret your choice and would you like to change your cookie permission? Then clear the cookies in your browser, refresh the page and you will receive the cookie notification again.

Contact and questions

Do you have questions about our cookie policy or would you like your data to be modified? Please contact us via the contact form. We will make sure that your information is updated within one month.



Newsletter:

We use our newsletter to keep you updated about new products, drives or other marketing related information. The newsletter is sent in collaboration with Spotler (MailPlus) and you receive it only if you have consented.

If you receive our newsletter and do not wish to continue receiving it, you can change this in the following ways:

  • The newsletter always contains a link that allows you to unsubscribe by yourself.
  • By sending an e-mail to info@pharmahorse.com with the subject line: Unsubscribe to newsletter
  • By contacting us by telephone on: +31 (0)78 6455091

 The frequency of our newsletter is 12-15 editions per year.

 Complaints:

We are obviously aware that you might not be satisfied with our privacy policy. In that case, we would like to hear from you immediately so that we can remedy this as soon as possible. You can do this by sending an e-mail to info@pharmahorse.com with the subject line Complaint, or contact us by telephone on: +31 (0)78 6455091.

Furthermore, you have the right to file your complaint with the Dutch Data Protection Authority.


Disclaimers

Order a product
We only use these data to process your order, not for commercial purposes such as advertisements. The data are stored for a maximum of 7 years in accordance with the statutory retention period set by the tax authorities.

Registration
We will use your personal data to create and manage your personal account, not for commercial purposes such as advertisements. The data are stored for a maximum of 6 months.

Login
We will use your personal data to create and manage your personal account, not for commercial purposes such as advertisements. The data are stored for a maximum of 6 months.