Frequently asked questions
To order products, please use the website menu: select one or more products. To add the desired product to your shopping cart, click the button: add to shopping cart. Afterwards, follow the easy steps shown to complete your order. Are you having problems? If so, please contact us so that we can assist you where necessary.
After we receive your order, we will carefully pick it. The order will then be packed in new, well protected boxes, including protective foil if necessary. PharmaHorse hereby ensures that your order is always delivered to you in perfect condition. The boxes can be recognized by the unique, white-blue PharmaHorse tape.
All products displayed on our website are in plentiful stock in our warehouse. This large stock enables us to guarantee that if products are ordered before 17:00 they will be shipped to you by post on the same day. The delivery time depends on the specific location where you live. After you have placed your order, we will send you a corresponding Track & Trace code. You can use this code at any time to see the location of your package and when it is due for delivery.
PharmaHorse is available from many leading veterinarians and pet food stores. If you are interested in our products or would like to receive further non-obligatory information, then please contact us by sending an email to: sales@pharmahorse.com.
All PharmaHorse products are 100% pure, and do not contain any additives, colourings or flavourings. In addition, all products are manufactured in Europe in compliance with Good Manufacturing Practices. These strict quality criteria, as well as the fact that the raw materials are pharmaceutical grade (suitable for human consumption), ensure that the products are of the highest quality. All PharmaHorse products are guaranteed 100% sugar-free and drug-free.
Over the years, PharmaHorse has grown to such a degree that it has managed to achieve a significant volume and market share. Purchasing volume has increased as a result, thus enabling lower prices for the benefit of consumers. Despite these inexpensive prices, you can rest assured that our products are the highest guaranteed quality. Product quality comes first at PharmaHorse.
All PharmaHorse products are 100% guaranteed pure. All products are produced without unnecessary fillers and sugars. We are therefore able to guarantee that all our products are free of: Dextrose, Maltodextrin, Sorbitol and other sweeteners. You only give the active ingredient, without unnecessary additives. The advantage of this is that you only need to give a small amount each day to achieve the recommended dosage and that you are not giving any harmful substances such as colourings and sweeteners.
During product development, attention is always given to whether horses enjoy eating the products. Horses really enjoy eating all these products, including the fussiest eaters, despite the fact that they contain no flavouring and sweeteners. We provide plenty of useful tips in order to get even the most difficult eaters to eat our products effortlessly. Please feel free to ask us.
We try to keep prices the same everywhere and advice stores to abide by the recommended retail price. If you find that this is not the case, then we would very much appreciate it if you let us know.
PharmaHorse sells high-quality nutritional supplements for horses, cats and dogs. These are sold respectively under the names: PharmaHorse ™, PharmaDog™ and PharmaCat™. The products are developed according to the latest scientific insights and often in collaboration with veterinarians and specialists. All products are composed to deliver the maximum responsible dosage to ensure that the desired result is achieved.
During the development of our products the animal comes first at all times, with convenience of use in second place. The aim of the products is to make a positive contribution to quality of life. We have a diverse range and each product has a different use. For example, we have products to support: the musculoskeletal system, coat, relaxation and much more.
Click on any product in the product overview and you will be taken to the product information page. You can then read a brief description of what the products are used for. If you still require assistance in deciding on the correct product, then please feel free to contact us by using the contact form on the left side of the website or by sending an email to: info@pharmahorse.com.
The order menu gives you several options to pay for products. Our payment provider ICEPAY allows you to choose from the following methods: Credit card, Paypal and bank transfer.
The PharmaHorse website is secured using the strict SSL certificate. You can recognize this by the lock icon at the top of your browser. This security ensures that all data is processed using a secure connection. This is the same connection that banks use for their data transfer.
You may be unfamiliar with online shopping and payment and are unable to order your product successfully online. If this is the case, then please contact us and we will be happy to assist you. Please contact us by using the contact form on the left side of the website or by sending an email to info@pharmahorse.com.
It may be that the product you have received is no longer needed for whatever reason. You may return all products, as long as they are unopened, within 30 days. To return a product, please do the following: cross out your own address and write: return to sender on the box before sending us the package. Please make sure that you leave your address details inside the box, so that we know who has sent the package. Once we receive your product, we will credit your account.
In some cases, you may discover that you have ordered the incorrect product when it arrives. Exchanging products is not a problem at PharmaHorse. You can return the unopened product. Simply let us know the product you desire. If your new order is less expensive, we will pay you the difference by bank transfer. If your new order is more expensive, then please pay us the difference in price.
You may have a question that is not covered by any of the above or a question about a product that is not mentioned in the product information. If so, please feel free to send your question by email to info@pharmahorse.com or use the contact form on the left side of the website.
