Frequently Asked Questions
ORDERS AND SHIPMENT
I would like to order a product. How do I do that?
To order products, please use the website menu: select one or more products. To add the desired product to your shopping cart, click the button: add to shopping cart. Afterwards, follow the easy steps shown to complete your order. Are you having problems? If so, please contact us so that we can assist you where necessary.
How is my order shipped to me?
After we receive your order, we will carefully pick it. The order will then be packed in new, well protected boxes, including protective foil if necessary. PharmaHorse hereby ensures that your order is always delivered to you in perfect condition. The boxes can be recognized by the unique, white-blue PharmaHorse tape.
How long will it take before I receive my order?
All products displayed on our website are in plentiful stock in our warehouse. This large stock enables us to guarantee that if products are ordered before 22:00 (UTC+1) they will be shipped to you by post on the same day. The delivery time depends on the specific location where you live. After you have placed your order, we will send you a corresponding Track & Trace code. You can use this code at any time to see the location of your package and when it is due for delivery.
I have a shop. Can I place a business order?
PharmaHorse is available from many leading veterinarians and pet food stores. If you are interested in our products or would like to receive further non-obligatory information, then please contact us by sending an email to: firstname.lastname@example.org.
How can I be certain that the quality of my products is guaranteed?
All PharmaHorse products are 100% pure, and do not contain any additives, colourings or flavourings. In addition, all products are manufactured in Europe in compliance with Good Manufacturing Practices. These strict quality criteria, as well as the fact that the raw materials are pharmaceutical grade (suitable for human consumption), ensure that the products are of the highest quality. All PharmaHorse products are guaranteed 100% sugar-free and drug-free.
How is it that PharmaHorse products are so inexpensive?
Over the years, PharmaHorse has grown to such a degree that it has managed to achieve a significant volume and market share. Purchasing volume has increased as a result, thus enabling lower prices for the benefit of consumers. Despite these inexpensive prices, you can rest assured that our products are the highest guaranteed quality. Product quality comes first at PharmaHorse.
Are PharmaHorse products really 100% pure?
All PharmaHorse products are 100% guaranteed pure. All products are produced without unnecessary fillers and sugars. We are therefore able to guarantee that all our products are free of: Dextrose, Maltodextrin, Sorbitol and other sweeteners. You only give the active ingredient, without unnecessary additives. The advantage of this is that you only need to give a small amount each day to achieve the recommended dosage and that you are not giving any harmful substances such as colourings and sweeteners.
My horse is a fussy eater. Do horses enjoy eating these products?
During product development, attention is always given to whether horses enjoy eating the products. Horses really enjoy eating all these products, including the fussiest eaters, despite the fact that they contain no flavouring and sweeteners. We provide plenty of useful tips in order to get even the most difficult eaters to eat our products effortlessly. Please feel free to ask us.
Are PharmaHorse prices the same everywhere?
We try to keep prices the same everywhere and advice stores to abide by the recommended retail price. If you find that this is not the case, then we would very much appreciate it if you let us know.